Julia Adams, Author at Seattle NTC
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Julia Adams

Update to COVID-19 precautions and operations (May 2020)

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Valued patients –

We continue to work diligently to ensure that SeattleNTC remains a safe place to receive essential healthcare. As public health recommendations continue to evolve, particularly for medical settings, please note the following additional policies: All staff and patients must wear a mask while in the clinic, in order to reduce the likelihood of spread of the novel coronavirus.

If you do not have a mask of your own, we can provide one for you to reuse during your visits to our clinic.
In order to continue to minimize the number of people who need to be on-site at any given time, we are operating with reduced staff. As such, there may be changes to our typical hours, scheduling flexibility, the availability of staff by telephone, and the speed with which we can return voicemails. We sincerely appreciate your patience with these inconveniences.
We continue to screen patient and staff temperatures prior to entry to the clinic. We will need to send home anyone whose temperature registers 100F or higher.

As new coronavirus symptoms continue to be recognized, please remember that patients and staff must be free of ANY symptoms for 72 hours prior to coming to SNTC, including, but not limited to:

1. Fever
2. Chills
3. Cough
4. Sore throat
5. Shortness of breath
6. Muscle aches
7. New loss of taste or smell

Updated COVID-19 Precautions (March 2020)

By | Uncategorized

As recommendations regarding the novel coronavirus have updated, we have made the following changes to our policies:

1) The novel coronavirus can produce GI symptoms, such as diarrhea, and at times this may be the only symptom patients experience. As such, if you have ANY symptoms, staff and patients are being asked to please stay home.

2) We ask that patients wash their hands for 20 seconds with soap and water before entering the clinic.

3) Based upon updated guidance, all staff and patients should be asymptomatic for 72 hours prior to returning to work/treatment. Please continue to ask for clarification if you are not sure which timeline applies to your situation.

4) Consistent with recommendations from the Department of Health and Gov. Inslee’s office, we are continuing to work to minimize the number of people who need to be on-site at any given time, including urging that all office visits, to the extent possible, be completed by telehealth unless you are already in the office for a treatment..

Thank you, and please stay safe and healthy!
-SNTC

Information about SeattleNTC clinic operations and COVID-19 (Coronavirus)

By | Uncategorized

COVID-19 PRECAUTIONS

In order to ensure that we continue to be a safe place to receive care, we are taking the following precautions to protect you against COVID-19/coronavirus, as recommended by the CDC, and continue to monitor updates from the University of Washington, Swedish Medical Centers, the CDC, and Department of Health:

–       Any patients or staff with cough or fever or any other symptoms, are being asked to stay home until they are symptom-free for at least 72 hours. We are NOT enforcing late cancellation fees for illness-related cancellations. Patients with symptoms may still have telehealth visits (see below). Please ask our staff for details.

–       Although we are happy to see you, we are avoiding handshakes or any other unnecessary direct physical contact at this time.

–       We wash our hands with soap and water for 20 seconds between every patient contact and use additional hand sanitizer as needed.

–       Our medical equipment, including our TMS machines and treatment rooms, are sanitized between every treatment

–       Surfaces, including door handles, counters, and pens, are sanitized frequently. We are not using clipboards and have removed magazines from the waiting rooms.

–   We are taking additional steps to reduce the amount of direct physical contact required to visit NTC.

–   In order to keep you updated on any further developments, we are asking that you consider leaving an email address on file. We will not share this email with anybody.

We sincerely appreciate the opportunity to continue to care for you during this time. If you have any other questions or concerns, please let us know. All questions related to telehealth or coronavirus can be sent to [email protected]. As policies change, we will continue to send additional updates.

Warmly,

The SeattleNTC team

 

TELEHEALTH APPOINTMENTS AVAILABLE

SeattleNTC is dedicated to the health and safety of its staff and patients. We understand that your medical care is essential, and that you need to be able to see your doctors during this time.

As such, SeattleNTC is now offering remote office visits and consultations via telehealth. In place of visiting in person, you may now visit your doctor remotely using your home computer, tablet, or phone. If you are interested in this option:

  1. Please contact your insurance provider to see if telehealth visits with SeattleNTC are a covered benefit under your plan. Please note that last week’s bipartisan bill to fight coronavirus enabled telehealth visits for all Medicare patients. In addition, most Tricare patients and all Kaiser patients should be covered. Most large employers also cover telehealth visits, but it is necessary to check each specific plan.
  2. If you need any help determining whether your plan covers telehealth with our physicians, please ask our billing staff for assistance, at 206-467-6300, extension 8. If your company has a human resources (HR) department, they may be able to assist as well.
  3. If your insurance plan does not cover telehealth, you may still visit your physician remotely, by either telephone or video conferencing, for an out-of-pocket fee. Please contact our billing department at 206-467-6300, extension 8, for details.

SeattleNTC’s telehealth platform is seattlentc.doxy.me, and it works well through either Google Chrome or Safari. No app download is required. If you need help with doxy.me, please let our front desk staff know.

Thank you!

SeattleNTC